Privacy Policy

Who we are

Green Solutions Company LLC ("Green Solutions", "we", "us") is an outdoor construction, site preparation and landscaping company serving Miami-Dade and Broward County, Florida. This policy explains what we do with the information you give us through this website, by phone, by text or by email.

It applies to greensolutionscs.com and to the estimate requests, calls and messages that come through it. It does not apply to other companies' websites that we link to.

Information we collect

Information you give us

When you request an estimate, call, text or email us, we collect what you send, which normally includes:

• Your name.
• Your phone number and, if you provide it, your email address.
• The city or address of the property, so we know whether it is in our service area and what the access is like.
• The service you need, your preferred timing and your description of the work.
• Photos or video of the area, if you choose to upload them.
• Anything else you decide to tell us in a message or a conversation.

You do not have to give us any of this. If you leave out the parts marked required on the form, we may not be able to price the job without speaking to you first.

Information collected automatically

Like most websites, ours records some technical information when you visit: your IP address, browser and device type, the pages you open, the site or advertisement that sent you here, and the date and time. We use this to keep the site working and to understand which pages are useful.

Information about the work itself

If you hire us, we also keep records connected to the job, such as the estimate, the agreed scope, invoices, payment records, permits, disposal records and job-site photos.

What we do not ask for

We do not ask for your Social Security number, your driver's licence number or your financial account numbers through this website. Confirm how payments are taken. If a card or bank payment is processed by a third party such as Stripe, Square or QuickBooks, say so here and state that the payment provider handles the card details and we never see the full number.

How we use your information

We use what you give us to:

• Answer your request, price the work and prepare an estimate.
• Contact you about that request and about the job while it is underway.
• Schedule the crew, order materials and arrange disposal.
• Invoice you and keep our accounting and tax records.
• Handle warranty questions, callbacks, complaints and disputes.
• Meet legal, permit and insurance obligations.
• Improve the website and understand which services people are looking for.
• Send you offers or seasonal reminders, if you asked us to.

We do not use your information to make automated decisions about you, and we do not build profiles about you for other companies.

Calls, texts and email

When you send us an estimate request or contact us, you are asking us to get back to you, so we will reply by phone, text or email using the details you gave. These replies are about your request. They are not marketing and they continue until your enquiry or your job is finished.

Marketing texts are separate and optional

The estimate form has its own checkbox for promotional texts. It is unchecked by default, ticking it is never a condition of getting an estimate or of hiring us, and you can change your mind at any time. If you opt in:

• Message frequency varies. State the expected frequency, for example "up to 4 messages a month".
• Message and data rates may apply, depending on your mobile plan.
• Reply STOP to any message to stop them. Reply HELP for help, or call us on the number below.
• We cannot guarantee that every carrier will deliver every message.

We do not share mobile phone numbers or text-message consent with anyone else for their marketing, and we do not sell them. Our messaging provider may handle the numbers only to deliver our own messages.

Marketing email

If we send promotional email, every message carries an unsubscribe link, and unsubscribing stops the promotional email. We will still email you about an estimate or a job you have with us.

Recorded calls

Florida requires the consent of everyone on the call before a call is recorded. If calls are recorded or transcribed, including by an answering service or an AI receptionist, that has to be stated here and announced at the start of the call. If calls are not recorded, delete this section.

Photos of your property

Photos help us price work accurately, so we ask for them and our crews take their own before, during and after a job. We use them to prepare the estimate, to document the condition of the site and to settle any later question about what was done.

We may also want to show a job in our project gallery, on social media or in advertising. When we do, we ask you first, and we remove or avoid anything that identifies the property, such as the house number, the street sign or a vehicle plate. We do not publish your name or address alongside a photo. If you would rather we did not use photos of your property at all, tell us and we will not, and if something is already published you can ask us to take it down.

Cookies and website analytics

Cookies are small files a website stores in your browser. Ours uses them to remember your language choice and to keep the site working properly.

List the measurement and advertising tools actually installed before publishing, with a link to each provider's own policy and opt-out. The usual ones for this kind of site are Google Analytics, Google Ads conversion tracking and the Meta pixel. If none are installed, say so plainly instead.

You can block or delete cookies in your browser settings. Some parts of the site may not behave as expected if you do. Most browsers also offer a "Do Not Track" signal; there is no agreed standard for how websites should answer it, so ours does not respond to it. We do honour the Global Privacy Control signal where it applies to us.

When we share information

We share your information only where it is needed to do the work or to meet a legal obligation:

• Our crews and subcontractors, who need the address, the scope and the schedule to carry out the job.
• Suppliers and disposal sites, where a delivery or a haul-off has to be arranged in your name or to your address.
• Service providers that help us operate, such as our website host, email and text messaging providers, estimating and scheduling software, and our accountant. They may use your information only to provide that service to us.
• Insurers and legal advisers, if there is a claim, a dispute or a warranty question.
• Government bodies, where a permit, an inspection or the law requires it, including a subpoena or a court order.
• A buyer, if the business is ever sold or merged. We would tell you if that changed how your information is handled.

We do not sell your information

We do not sell your personal information, and we do not trade or rent it to other companies for their own marketing. We do not share it for cross-context behavioural advertising. If advertising pixels are added later, this statement has to be reviewed: under several state laws, sharing data with an ad platform can count as a "sale" even when no money changes hands.

How long we keep information

We keep estimate requests that do not turn into work for confirm, for example 24 months, so we can pick up the conversation if you come back to us. Records connected to a job we carried out are kept longer, because tax rules, insurance and Florida's construction limitation periods require it. After that we delete them or strip out anything that identifies you.

How we protect information

The website is served over an encrypted connection, access to our accounts is limited to the people who need it, and our providers are chosen on the basis that they secure the data they hold for us. No method of transmitting or storing information is completely secure, so we cannot promise absolute security. Please do not send us sensitive information such as account numbers or identity documents by email or text.

Your privacy choices and rights

Whatever state you live in, you can ask us to:

• Tell you what personal information we hold about you and where it came from.
• Give you a copy of it.
• Correct it if it is wrong.
• Delete it, unless we have to keep it for tax, warranty, insurance or legal reasons.
• Stop sending you marketing messages.

Write to us using the details below and we will respond within 45 days. If we need more time we will tell you why. We may need to check who you are before we act, and we will not treat you differently for asking.

Residents of some states, including California, have additional rights under their own laws, and may appeal if we refuse a request. Have counsel confirm which state privacy laws apply. Most are thresholded on revenue or on the number of consumers whose data is processed, and a company of this size is usually below them. This section grants the rights anyway, which is the simpler and safer position, but the appeal process and the response deadlines should be checked.

Children's privacy

This website is meant for adults arranging work on a property. We do not knowingly collect information from children under 13. If you believe a child has sent us information, contact us and we will delete it.

Links to other websites

Our site links to other places, such as social media profiles and map services. Once you follow one of those links you are on someone else's site, under their privacy policy, and we are not responsible for what they do with your information.

Changes to this policy

We update this page when our practices change. The effective date at the top always shows the current version. If a change materially affects how we use information you have already given us, we will make that clear on the site.

How to reach us

For any question about this policy, or to make a request about your information:

Please put "Privacy request" in the subject line or the first message so it reaches the right person quickly.